Cancellation, Refund, and Absenteeism Policy
We understand that sometimes, unexpected things can occur that would make it difficult to attend an upcoming program. If you need to cancel your accepted application, we respectfully request at least 3 business days notice. You may cancel your application by emailing us at cyber[at]fields.utoronto.ca. Please note that deposits, refunds and program deferrals fall under the policies below.
Deposits, Refunds And Deferrals:
This policy is for Cyber Connexion camps that require a fee:
If accepted into a program more than two weeks before the start date of the program, you must reserve your spot by paying a deposit of 10% of the program cost, within two (2) business days of receiving your invoice.
This 10% deposit is non-refundable or transferable. In the case that the participant wishes to defer their start date, this 10% deposit may be carried forward for one calendar year. If you defer your program start date, and Cyber Connexion at its discretion chooses to stop offering or to not to run the program for any reason, the 10% deposit will not be refunded.
In the event that Cyber Connexion moves a program start date due to instructor availability, etc., and you are unable to attend, we will refund 100% of your paid tuition.
If the participant chooses to pay more than the 10% deposit, any amount above the required 10% deposit is refundable until the invoice deadline two (2) weeks or 14 days business days before the start of the program.
The full program fee is due two (2) weeks prior to the start of the program. After the two (2) week deadline passes, admission to the program will be based on a first to pay basis.
No refunds will be given after two (2) weeks (14 days) before the program starts or at any point thereafter. This includes full and partial payments made at any time before, after or during the program.
All refunds are issued through direct bank deposit or credit card.
Bank Deposit Credit Card
You will be required to submit a direct deposit form to the Cyber Connexion team to receive the refund. The direct deposit form will be provided by a Cyber Connexion team member once your refund status is approved. On average this process takes 10-14 days depending on your bank. You will be required to provide your credit card information to the Cyber Connexion team which includes full name, credit card number, CVV, expiry date, street address, and postal code. Please note that all refunds will be charged a 3.5% processing cost. On average, this process will take 5-7 days.
* Please note we do not keep credit card or banking information on file.
Depending on the length of the program, participants ‘ experience, the length of absenteeism and the missed content, the instructor will make a decision if the participant can continue in the program. Due to the large amount of information delivered in our programs, missed classes, meetings and or appointments will require the facilitator to walk the participant through the content they missed. Please notify the program manager and email us at cyber[at]fields.utoronto.ca if you need to miss class time.