Cancellation, Refund and Absences Policy
We understand that sometimes, unexpected things can occur that would make it difficult to attend an upcoming program. If you need to cancel your accepted application, we respectfully request at least 3 business days’ notice. You may cancel your application by emailing us at cyber[at]fields.utoronto.ca. Deposits, fees, deferrals and refunds fall under the policies below.
Deposits, Refunds and Deferrals:
Upon acceptance into the Cyber Connexion program, you will be required to pay a 10% deposit to reserve your place. The deadline for this deposit will be specified in your official offer letter. Your offer letter will also specify a deadline for the full payment of the program fees, which is typically 2-5 business days prior to the official start date of the program. If the full payment is not received by the stated deadline, you may lose your place in the program.
The 10% deposit is non-refundable or transferable. If you wish to defer to a later program, the 10% deposit may be carried forward for one calendar year, after which time it can no longer be carried forward or refunded.
In the event that Cyber Connexion moves a program start date or chooses not to run the program, for any reason and at its sole discretion, and you are unable to attend because of the revised program start date, we will refund 100% of your paid tuition, including the 10% deposit.
If a participant chooses to pay more than the 10% deposit, any amount paid above the required 10% deposit is refundable according to the refund policy stated below. Please also note that Cyber Connexion is a department of the Fields Institute for Research in Mathematical Sciences and all payments go through the Institute directly.
A refund of any full or partial payments made, excluding the 10% deposit, will be issued if the participant withdraws from the program prior to the official start date of the program.
To request a refund, you will submit a request to cyber[@]cyberconnexion.ca clearly stating the reason for requesting the refund. You will receive confirmation via email that the refund request has been received. If the refund request is approved, you will receive a confirmation by email confirming that the refund has been approved.
If you are receiving a refund, it will be through the original credit card payment method. Please note that all refunds will be charged a 3.5% processing fee.
Depending on the length of the program, participants‘ experience, the length of absence and the content that was missed, the Cyber Connexion team will make a decision about whether or not a participant can continue in the program. Due to the large amount of information delivered in our programs, missed classes, meetings and or appointments will usually require a facilitator to walk the participant through the content they missed. Please notify the program manager and email us at cyber[at]fields.utoronto.ca for further information.